A) We can start billing most insurance carriers immediately. Medicare and require special authorization and it usually takes 2-3 weeks before we can submit claims on your behalf.
A) We need your patient's demographics and insurance information, super-bills or charge sheets and any EOBs/denials that come to your office for posting purposes.
A) We recommend that you send it daily or weekly to ensure a consistent cash flow.
A) We submit most claims within 24-hours of receipt from your office.
A) We aggressively follow-up on all claims immediately after the established time-frame for reimbursement has passed by.
A) All reimbursements come directly to your office or your banking institution via EFT.
A) We will bill your patients for any balance due. Your patients will receive a comprehensive billing statement with our telephone number to direct all billing questions to our call center.
A) We will contact the patients by phone or letters to resolve their billing issues (soft collections) and keep the provider updated as to the status of payment. In the event we are unable to effectuate a settlement within ninety days, we will recommend that the delinquent account is sent to a collection agency at the discretion of the medical provider.
A) We will review the denial to verify validity. If the denial is not valid, we will appeal and resubmit the claim at no additional charge to the provider.
A) While anyone in the office can help you or your patients, your account will be assigned to a specific biller to assure consistency and accuracy of your billing and most importantly to build a meaningful relationship and understanding of your practice and its needs.
A) Our fee is based on the percentage of revenue you collected as a result of our service throughout the month.
A) No, we do not outsource any claims to third party companies, all billing in done in California.
A) Unlike other Billing Services, you are not tied to a long-term commitment. There are no cancellation fees, but we do require a 90-day notice.
A) We use different software programs depending on the type of billing that we are doing.
A) Although our software programs have these capabilities, we only focus on insurance and patient billing claims follow-up, and all other Medical billing related services. However, when a client requires these services, we will refer you to one of our software vendors.
A) Yes, many of our clients use Practice Fusion, Alteer, Prime Clinical, Office Ally and many other EMR/EHR systems and give us look-up privileges, so we have access to the patient’s billing information and transfer the data into our billing software.
